Job
Description
Role & Responsibilities:
An Analyst in the Professional Development department has a multi-faceted role which includes monitoring the performance of the delivery departments, managing capacity and staffing, supporting the delivery teams on their non-core tasks, and working on strategic projects to facilitate best practices across delivery teams to optimize performance
Responsibilities Assumed:
- Creating periodic employee-focused business performance reports for delivery heads to review operational performance
- Working with team leaders in delivery teams with regards to team management
- Monitoring delivery teams and rolling out best practices to ensure standardization across the board
- Analyzing a delivery AVP's operations and organizational capabilities to gauge optimal service usage and suggest forward-looking plans to enhance the team experience
- Managing capacity, staffing and create an interdepartmental communication interface
- Creating, maintaining, and analyzing employee reports - tracking data such as utilization, service usage, feedback, etc. to gauge satisfaction levels across the employee base
- Working with various internal departments to facilitate business planning, track organizational capacity, and enable business decision-making
Prerequisites:
- Bachelor's degree in any field
- Strong analytical ability
- Excellent interpersonal skills and communication skills (written and oral)
- Entrepreneurial and proactive attitude
- Passion for continuously learning and growing
- Strong eye for detail and ability to multi-task
- Commitment and ownership
Growth Opportunity:
- Steep learning curve
- Detailed understanding of the global financial services industry and service delivery models
- Hands-on experience working with senior management
- Acquisition of several transferable skills
- Analysts may get promoted to Associate, a post-MBA position, with a significant increase in compensation and responsibilities in two years
Experience:
0 - 1 year of experience
Education:
Any graduate
Compensation:
The compensation structure will be as per industry standards
Pune, Bangalore/Bengaluru, Mumbai