Job Description

Type of employment: Consultant mode with Smarterbiz.ai

Nature of a job: Customer Support (Voice Process, Outbound - Query & Complain resolution)

Timings: Rotational shift of 9 hrs. (Including 1 hr.break) between 7am to 11pm anytime, rotational 1 day week off

Fresher or Experienced, any field welcome, should be 18+

Must have Aadhar Card & PAN Card in hand.

Roles and Responsibilities

• Mandatory 9 hours of login time including productive call handling time and Idle time and at least 25 working days in the month.
• Respond promptly to customer inquiries
• Resolve customer complaints
• Know the products inside and out so that you can answer queries and resolve complaints
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments and complaints
• Maintain positive, empathetic and a professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

Desired Candidate Profile

• Minimum qualification is Graduation (should hold a valid full time Graduation certificate)
• English & Hindi languages (proficiency in both languages is a must)
• Must have a Laptop or a Computer (good working condition)
• Android mobile phone (preferably a latest version)
• High speed internet connectivity (preferably Broadband/Wifi)

Skills Required: BPO, customer Service,Call Centre,KPO,ITES,LPO