Job
Description
Roles and Responsibilities
- Meeting clients to understand their CRM and process requirements
- Work as a team member for system requirements definition process and system setup during implementation
- Re-engineer business processes to ensure accurate CRM roll-out
- Responsible for the implementation of client systems
- Developing high level implementation plans
- Translating client requirements into system configuration & custom developments & prepares an achievable delivery schedule
- Providing them solutions using CRMNEXT
- Study of global best practices in CRM vertical
- Coordinating with departments to ensure delivery
Desired Candidate Profile
- Excellent verbal and written communication, problem solving and analytical skill.
- Gathering customer requirements through interviews, workshops, document analysis, use cases, scenarios and meetings.
- Analyze, plan and document for the preparation along with Requirement Analysis, Gap and Impact Analysis
- Excellent customer facing skills.
- Strong Technical background
- Experience in BFSI and CRM domain is preferred
Perks and Benefits
Education | First division (60%) throughout
Job Function & Role | Functional Consultant
Job Location | Mumbai / Pune
Notice Period | Min - upto 15 days and Max upto 60 days
Pune, Mumbai