Job
Description
Job Description
Job Location Chennai / Gurgaon
Job Title YSA ( Chat Process )
Work Shifts 9.5 hours a day.
Working Days 5 days working (Monday to Friday)
Transport Currently Work From Home however once office resumes, nodal pick up and drop facility will be provided
Work Type – 6 months of Contractual Role.
Skills Required: Non Voice,Chat Process,Back Office, customer Service,Customer Support,Customer Care,Documentation,Email Process,Claims Processing,Backend Operations
Other
Requirements :
Requirements-
- Must have wifi connectivity with a speed of at least 25 MBPS.
- Must have a laptop/ desktop.
- Good communication skills.
- Good typing speed.
Roles And Responsibilities-
- Understand all applications and tools required to day to day job
- Understand how to navigate the claims SOPs
- Understand all YSA plan types and relation to claims processing
- Have a working knowledge of key clients and variances therein (details to be found in the SOP)
- Review and process claims successfully in the system with quality and timeliness
- Reach out to managers when clarity or assistance is needed
- Recording/Capturing allocated work correctly on designated tools i.e. E-WAT.
- Complete allocated work on time and with 100% quality
Desired Candidate Profile
Must be graduate in any stream.