Job
Description
Title - Process Executive
Reports to - Team Leader
Summary of essential Job functions
- 100% adherence to the legal guidelines as per the business framework
- Process pre-defined number of transactions as assigned
- Meet process SLAs / metrics productivity and quality targets within the established timelines
- Ensure process guidelines are followed and met as documented
- Adhere to shift handover processes
- Raise process related issues / concerns on time with process and team leads
- Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions
- Adhere to security practices set by organization
- Provide updates and submit reports related to own area of work
- Perform re-work on policies which were not processed First Time Right
- Capture pre-defined policies/amendments in the client system during a business day
- Record the output in the system provided by Cognizant
- Highlight process related issues / concerns pro-actively with SME/TLs
- Refer to knowledge updates/ repositories to effectively process transactions
Technical Skills, Experience and Qualification
- Any Full time Graduation No BE/BTech/MBA/BCA/MCA
- Good Interpersonal skills & communication level
- Advance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc.
Soft Skills and Abilities
Preferred
- Contribute to and participate in knowledge sharing sessions
- Complete all mandatory certifications as per the requirement of the business
- Align individual goals with team objectives (work cohesively with the team)
- Participate and contribute to organizational activities
- Record own attendance and time sheet related data to ensure correct billing
- Conduct refresher training
- Collate team performance data for reporting purposes as and when requested by the Process and Team Lead
Location - Noida