Job
Description
Immediate Joiners Only!!!
Designation : Senior Customer Care Executive/CSE role
Company Name : Godigit General Insurance Pvt.Ltd
Process : Inbound Customer Care.
Exp : 0 to 3yrs
CTC : Between 3 to 3.2LPA with variable 15 % of annual CTC.
Working Hours : 9.0 hrs ( including 1 hr break )
Working Days : 6 days working rotational shift & 1 rotational off
Office Location : 1 to 6 floors, Ananta One (AR One), Pride Hotel Lane, Narveer Tanaji Wadi,City Survey No.1579, Shivaji Nagar, Pune411005- Maharastra
Contact Person email address: Imtiyaz.khan@godigit.com
Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here To Make Insurance Simple.’ With that as the mission, we are reimagining products, and redesigning processes.
We are backed by Fairfax. Some of their investments Include Thomas Cook, Blackberry, Advent Insurance. Major Investments in India are Bangalore International Airport, India Infoline, Sterling Resorts. You can visit our website by clicking here.
Below is the job description of the role –
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Looking for candidates who have -
- Excellent Verbal and Written communication Skills. – ( ENGLISH AND HINDI: MANDATORY)
- Preferable experience in Voice Process
- Willing to work in rotational shift
Kindly note, it is 6 days working and NO cab facility.
Roles and Responsibilities
Desired Candidate Profile
Perks and Benefits
Time and Venue
5th April - 14th April, 10.00 AM - 5.30 PM
1 to 6 floors, Ananta One (AR One), Pride Hotel Lane, Narveer Tanaji Wadi,City Survey No.1579, Shivaji Nagar, Pune411005- Maharastra
Contact - Imtiyaz Khan ()