Job
Description
Roles and Responsibilities
- Make calls to Customers to learn about and address their needs, complaints, or other issues with product/services
- Engage in active listening with customers, confirming or clarifying feedback information and diffusing upset customers
- Document all pertinent end user identification information and update in CRM
- Build rapport and elicit problem details from Customers
- Identify and escalate priority issues
Desired Candidate Profile
- Must have excellent communication skills and an active listener
- Must have interpersonal skills to communicate with customers & and be patient with customers -high energy level
- Must have strong computer skills - good data entry and typing skills
Perks and Benefits