Job
Description
Job Title - Customer Service Executive (Spanish)
Department - Operations
Job Role
• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast paced environment
• Determine the reason for delinquency and best course of action to assist our Borrowers.
• Engage our Borrowers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and timely.
• Call blended (inbound/outbound) environment.
• Accounts are early / mid-stage defaults return payments, first payment defaults, and work date follow up assignments.
• Perform advanced skip tracing on higher risk files.
• Determine escalation of loans to third-party collection agencies.
• Send and receive email correspondence
Desired Skills
• Freshers can also apply
• Candidates with at least 2 years experience in a voice based call centre preferred
• Third-party collection experience preferred (Medical or Telecom)
• Needs to be Bilingual (Spanish/English)
• High school diploma or GED certificate
• Excellent written and oral communication skills
• Skilled in skip tracing and negotiation techniques
• FDCPA and credit bureau reporting knowledge