DCB Bank Limited

CUSTOMER SERVICE EXECUTIVE

DCB Bank Limited
Not Disclosed
0-2 Years Full Time
IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 0
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Job Description

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  • Ability to pick up quality customers across liabilities & assets and cross sell third party products.
  • To ensure accurate, timely and error free processing of customer service requests
  • To overcome problems using guidelines and escalate with expediency, when necessary.
  • To ensure the best visual impact of the branches on customers

Detailed Responsibilities

  • To work for providing first class service experience to existing customers and take references for acquiring new quality customers.
  • To cross sell deposit and fee products to such customers and penetrate better market share
  • To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
  • To keep updating knowledge and exposure to various banking products both internal as well as competitor.
  • To continuously improve product knowledge and awareness of market trends and competitor products.
  • To overcome problems using guidelines and escalate with expediency, when necessary.
  • Other duties may be assigned from time to time as desired by the Bank

Desired Skills and Competencies

  • Good knowledge of the geographical area
  • Experience in banking as well as exposure to banking products is desired communication skills with good command in English and Local Language is mandatory
  • Working knowledge of PPT and understanding of MIS.
  • Disciplined on the compliance and Audit part and knowledge of the product being handled
  • Good co-ordination and networking skills
  • Sales Experience desired, though not mandatory

Vijayawada

Skills Required: Sales,Compliance


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