Job
Description
To manage Inbound & Outbound Call / Email
Communicating courteously with customers
Follow communication procedures, guidelines and policies
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Desired Skills
Proven customer support
Excellent Communication Skills
Good team player
Strong phone contact handling skills
Ability to multitask
Experience : 0 - 3 Years
Contact Person -Raveena-6366386096