Job Description

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Paytm is Indias leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Roles & Responsibilities:

>Assisting customers in the sale of a range of financial products on call.

>Providing complete information about the product to the customer.

>Solving all product or service related issues of the customers via calls & emails.

>Reaching productivity that meets job standards, while working with speed and accuracy.

>Meeting and exceeding SLA targets as assigned periodically.

>Ability to learn about products and services and describe/explain them to prospects.

>Understanding customer requirements and closing sales.

>Responding in a timely and effective manner to all internal communication.