Job Description

• Ensure customer queries are met and corrective actions are taken to resolve queries.
• Ensure that all customer support system are up to date, perform root cause analysis and suggest preventive measures.
• Strong customer focus.
• Strong process orientation.
• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer queries
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Help sales team generate leads, identify potential leads and forward to sales reps
• Check voicemail inboxes and return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service
• Follow-up with callers on complaint and/or question resolution status
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers’ satisfaction as the number one priority

Skills Required: Strong Communication skills