Job
Description
About the company: -
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals in PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE, and South Africa.
INBOUND
Job Designation: Customer Support Executive.
Job Location: Noida
Employment Type: Full Time
Job Roles & Responsibilities:
- Cater inbound calls received on customer support toll-free.
- Maintain low AHT with excellent resolution on each inbound call.
- Document each customer's question or problem as well as the resulting answer or solution.
- Handling customer escalation by objection handling and bringing the complaint to closure with appropriate resolution as per the process.
- Deliver excellent customer service adhering to current SLAs, targets, quality procedures, and standards.
Job Specification:
- Graduate of any bachelor's degree.
- Highly efficient with verbal and written communication skills.
- Preferably with Edtech experience.
- Customer-centric attitude and good Retention Skills
- Problem-solving
- Adaptability
- Multi-tasking Skills
RETENTION
Job Designation: Customer Support Executive.
Job Location: Noida
Employment Type: Full Time
Job Roles & Responsibilities:
- Excellent communication skills
- Excellent Probing skills to identify the root cause of the issue/problem.
- Excellent Retention skills to retain maximum users from cancellation.
- Meet the target of Retention.
- Address any issue/challenge faced by the student in using the Application and resolve the same.
- Document each customer's question or problem as well as the resulting answer or solution.
- Handling escalation and bringing to closure with appropriate resolution as per the process.
- Deliver excellent customer service adhering to current SLAs, targets, quality procedures, and standards
Job Specification:
- Graduate of any bachelor's degree.
- Highly efficient with verbal and written communication skills.
- Preferably with Edtech experience.
- Customer-centric attitude and good Retention Skills
- Problem-solving
- Adaptability
- Muti-tasker
- Preferable experience in Sales/retention.
TEACHERS ENGAGEMENT
Job Designation: Customer Support Executive
Job Location: Noida
Employment Type: Full Time
Job Roles & Responsibilities:
- Onboarding Calling to Teachers to inform and explain the application USPs.
- Make users interested in teachers' application USPs and engage the teachers for the use of the application.
- Schedule Demo and conduct them effectively and efficiently
- Document each customer's question or problem as well as the resulting answer or solution.
- Handling escalation and bringing to closure with appropriate resolution as per the process.
- Deliver excellent customer service adhering to current SLAs, targets, quality procedures, and standards
Job Specification:
- Graduate of any bachelors degree.
- Highly efficient with verbal and written communication skills.
- Preferably with Edtech experience.
- Customer-centric attitude and good Retention Skills
- Problem-solving
- Adaptability