Job
Description
Interested candidates share your CV at kanika.sharma17@aexp.com
Also mention your CTC, Expected CTC, NP & total experience in International Voice Process
Experience: 1- 5 year
Immediate joiners Preferred
You Lead the Way. Weve Got Your Back: At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services.
Roles and Responsibilities
Job Description: Function Description:
- Accertify Fraud India Team is responsible for providing Fraud Prevention Services to their clients by reviewing, analysing real time volumes and reducing bad debt for client.
- Purpose of the Role:
- Provide Timely and Accurate Resolutions.
- Responsibilities:
- Perform manual fraud review in order to detect fraudulent transactions.
- Conduct extensive research to validate purchases.
- Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information.
- Ensuring Adherence to regulatory, operations and compliance standards
Desired Candidate Profile
Critical Factors to Success:
- Thorough and Accurate Due Diligence in Fraud Decision
- Quick Learner
Past Experience:
- Worked on Consumer/Commercial Portfolio
- Knowledge of Fraud Prevention Service preferred
Functional Skills/Capabilities:
- Analytical Mind and Attention to Detail
- Excellent problem-solving skills
- Outstanding Communication Skills
- Flexible working in 24/7 shifts including weekends, shift rotation and holidays
Technical Skills/Capabilities:
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
- Must possess strong internet research, along with the ability to navigate multiple systems at once.
- Knowledge of Platforms:
- White Pages, Accurint, Interceptas , CISCO Preferred
Behavioural Skills/Capabilities
- Self-Motivated, Team Player, Flexible & Resilient in changing business environment and pressure
Academic Background:
- Finance/Commerce/Bachelors Degree Required
American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.