Job Description

Responsibilities

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal Services, Financial Analysis, etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Skills

• Should have good oral and written communication.
• An effective communicator, probably fluid with what he/she is speaking.
• Should be computer literate.
• Should be flexible enough to adapt to any environment or changes happening in the sector.
• Should be patient enough and quite motivated towards learning new things and execute them effectively on day to day basis.
• Should also have a clear view of what the current market trend is.

Skills Required: Strong Communication skills,BPO,Fluent Written Communication,Customer Relationship,Customer Care Executive,Front Office