Job Description

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• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Process all check-outs including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
• Supply guests with directions and information regarding property and local areas of interest
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Cash guests personal checks and travelers checks
• Count bank at the beginning and end of shift
• Balance and drop receipts according to Accounting specifications
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.

Skills Required: Housekeeping,Supervisor