Job
Description
HGS Hiring for 1-2 years of International voice experience candidates @ Work from Office
Warm Greetings from Hinduja Global Solutions!!!
Position Summary
Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
- Under Graduates/Graduates
- Fresher
Desired Skills and Abilities
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
Criteria
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Between 1-2 Years of International Voice experience
Ready to Join Immediately!!!
Position: Process Consultant (Technical Support -International Voice Process)
Compensation: 2.5 to 3.5 LPA (Take home around 24.5k+Incentives)
Willing to work in rotational shifts
5 Days working, 2 Days split off weekly
2 way transportation
Desired Skills and Abilities:
Good communication
Good Analytical Skills
Work Location: Gold Hill Square, 6th floor, Hosur main road, Bommanahalli, Bangalore 560 076
Recruitment Process
1. HR round
2. SVAR test
3. Ops round
Contact: Sai Kiran - 7287907358/ Vinod - 8904001085