Job Description

Hi,

Kindly apply only if you have good understanding of English language as we are hiring for international voice process.

Job description

• Letting the customer know the cause of the problem and resolving the same with adequate information and help.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Any degree with at-least 1-3 Years of Customer care experience/ Freshers can also apply.
• Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
• Ability to determine customer needs and provide appropriate solutions.

JOB DESCRIPTION

• Customer service associate- International voice process/ non voice process- UK SHIFT
• International Voice Process/ non voice process
• Inbound

IDEAL CANDIDATE SHOULD:

• Have excellent English communication skills-
• Should be able to speak English fluently.
• Reside in Bangalore
• Work from office
• Rotational offs/ Rotational shifts
• Willing to work rotational shifts (both day &night shift)
• Can join immediately and travel to office
• Should hold all relevant documents.
• Both freshers & work experienced can apply with relevant documents
• Interested candidate can drop their resume to yati.sharma@firstsource.com or drop your resume on 9108209932 with you name and address.

DETAILS-

• CTC expectations- 50,000- 2,80,000 LPA
• Unlimited incentives based on performance.

Skills Required: English, International Bpo