Job
Description
Hi,
Job description
International Voice Process - Freshers / Experienced
Location: Bangalore / Mumbai
Excellent communication skills required
Qualification : UNDER GRADUATES FRESHERS CAN APPLY.
Work From Office
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete a job application.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates' queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
Interested Candidates can share the CVs to this Email id - varshitha_d@trigent.com /9035516398