Job
Description
Roles and Responsibilities
Date & Time : 24-July-2021(Saturday)
Address : C 28/2, Central Market, Shastri Nagar Meerut
Above Monte Carlo Showroom.
Contact Person : Ms.Anita Sharma
Job Profile : Gold Appraiser
Salary : As per industry standards
Experience : 1 year minimum in gold loan or banking.
- To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
- Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration.
- Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
- Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
- Ensure to call customers as per CRM leads and update in the system.
- Participate in marketing activities to improve the brand visibility of IIFL Gold Loan branch in the catchment areas and to generate leads of prospective customers.
- Drive cross-sell of other financial products to existing customers.
- Ensure strong follow up for interest collections to keep NPAs in control.
Customer Care Executive:
Experience Required : 0 to 2 years.
- Attend Customer Walk-Ins and address customer issues w.r.t. Gold Loan process & various schemes available at IIFL.
- Verify customers KYC & complete online registration.
- Provide after sales service to existing customers and obtain references from them to increase customer base.
- Provide good customer service experience while pledging / releasing /interest payment transactions.
- Ensure to bring in New CUIDs (New Customers) and maintain good relationship with existing customers for generating renewal & referral business.
- Participate in marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and generate leads of prospective customers.
- Drive cross-sell of other financial products to existing customers.
- Ensure customer callings as per CRM leads and update in system.
- Ensure strong follow up for interest collections to keep NPAs in control.
Interested Candidate can attend interview & can refer CV to jaspreet@iifl.com.