Job Description

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Responsibilities

Direct Responsibilities

Contributing Responsibilities

• Mainly working for LAP system and Banking applications, working with end users, business analysts and developers.
• Providing daytime and overnight support (by rota)
• Consolidating existing knowledge database (Wiki)
• Automating processes for common tasks and reporting
• Providing input to technical designs
• Managing issues and requests logged through Service Now and JIRA
• Direct problem resolution or bug logging
• Working with developers managing application/server access
• Building expertise in other applications technologies supported by the team.
• Change Management
• QA sign off for new application releases.
• Complete the change management cycle.
• Problem Management
• Creating problem tickets for the recurring issues
• Relating incidents to the respective problem tickets
• Tracking Problem Tickets regularly
• Incident Management
• Managing incidents and make sure the actions are taken considering priority to manage the SLA
• Following the agreed Incident Management Procedure
• User Communication with respective to incident analysis and resolution
• Tracking Incidents regularly

Technical Behavioral Competencies

Specific Qualifications (if required)

• LINUX
• Shell Scripting, Python
• ASE/IQ Sybase
• C++

Skills Required: UNIX,Change Management