Job
Description
To provide voice and email support to all IT users across Shareholder and Investment solutions.
Core Duties and Responsibilities:
Successful candidate will be responsible for the following duties
- Should act as a single point of contact for all the users
- Responsible for Log tickets, Track the progress, update and close the tickets as per the status
- Handle voice calls and email requests from users & Contact users when needed to progress or close tickets.
- Perform first level of support like troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc
- Possess good experience in handing Technical Help Desk function.
- Good knowledge of Microsoft Operating systems Windows XP, Vista, Windows 7, Windows 8, windows 10,knowledge of Print Services, TCP/IP and Network connectivity, exposure to remoting tools.
- Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc
- Certification in ITIL is desirable.
Skills Attributes and Behaviour:
Successful candidate will demonstrate the following skills and behaviour
- Should posses minimum 1+ Years of experience
- Excellent verbal and written communication skills in English.
- Should posses great troubleshooting skills, highly process oriented, desire to learn and ability to implement them swiftly.
- Willingness to work extended hours or away from home base when required