Job
Description
We have current openings for CSR positions in our BPO!!
- No 'SALES PROCESS'
- US shifts: 7:30pm - 4:30am
- Fixed weekly off's(Saturday and Sunday)
Responsibilities and duties:-
- Candidate will be working on client CRM with live orders.
- Agent must take care of calling on all the orders allocated to him for the day
- Must ensure all the necessary procedures and protocols are followed.
- Must ensure one call resolution (OCR).
- Must ensure the work discussed on the call be done after the call.
- Make detailed and understandable notes on the order.
- Must dispose the order in appropriate way to another team for follow up.
Candidates with the following qualities can apply:
- Excellent English & Communication Skills
- 18+ age
- Enthusiastic & Energetic
- Min 1 year of US Voice experience is mandatory.
Interested candidates can send their resumes at vishakha.sinha@itcube.net
Role : Associate/Senior Associate -(NonTechnical)
Industry Type : BPO, Call Centre, ITeS
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type : Full Time, Permanent
Role Category : Voice
Vishakha
Company Recruiter at ITCube Solutions Pvt. Ltd
Skills Required: BPO,Non Voice,Call Centre,Outbound Calling,OPERATIONS,Customer Care,KPO,ITES,Associate,LPO,Senior Associate -(NonTechnical),International Calling