Job
Description
HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide.
Type of Requirement:- E-Mail Support (only Freshers) (Excellent Written & Verbal Communication is a must) .
Only Immediate joiner
Salary - 3 LPA Shifts - 24* 7
5 days working - 2 days off - Rotational offs.
Required Qualification:- Graduate / Post Graduate in any stream.
Required Work Experience:
- Good fluency of the English language, both written and spoken
- Looking for fresher in customer support, email support order management, project management, KPO/BPO or customer service experience preferably in Order management/Order fulfillment.
- Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
- Experience working and managing communications, with multiple cross-functional teams/stakeholders.
Work Location :
Client Site, DLF Cyber city, Gurgaon / Gurugram.
Skill set Required :-
*Excellent English Written Communication Skills.
*Strong E-Mail Writing Skills with focus on Customer Service.
*Solving Customer Queries Via E-Mail.
- As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
- You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
- You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
- You will learn and process all products offered in the logo..
Key Skills-
- Team oriented/team player
- Excellent critical and analytical thinking abilities
- High attention to detail, and high level of professionalism
- Proactive, self motivated, self starter, minimal supervision
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance
- Strong organizational, time and workflow management skills
*Interview Rounds
- HR Screening
- Written Test related to Case Studies / Emails.
- Operations / Client Interview.
Recruiter Contact (Call/Whatsapp)
Priyanka- 8076024891
Aman- 9911137500
Rohit - 9205045344,
Venue Address:
HCL Technologies Limited,
A-8/9, Sector-60, Noida- 201301 (nearby metro sector 59 Noida)
Carry 1 Resume, 1 ID & 1 Vaccination Certificate
Do not carry any laptop or Charger or data carrier for walk-in interviews.