MyHR Live Support Advisor [S]
Amazon India
Job Description
Role: HR Contact Centre Professional (MyHR Live Support)
Key Responsibilities:
Live Support: Handle high-volume phone calls and chats to assist Amazonians globally with HR needs (Benefits, Pay, Relocation, Time-off).
Problem Solving: Use critical thinking and knowledge base articles to resolve inquiries holistically and escalate complex cases.
Customer Obsession: Build trust through empathetic, personalized conversations and adjust resolution plans in real-time.
Performance Metrics: Maintain high standards for contact handling time (AHT), first-contact resolution (FCR), and CSAT scores.
Operations: Adhere to 24/7 rotational shifts and strict schedules to support a global workforce.
Nature of Business: HR Shared Services / ITES.
Education: Bachelors/Masters ( B.Tech, BBA, MBA, etc )
Short Description About Company
Amazon’s MyHR Live Support is a state-of-the-art global contact centre dedicated to caring for 1.5 million Amazonians. We provide best-in-class HR support across the globe, specializing in complex topics like benefits, bereavement, and compensation, ensuring every employee interaction reflects Amazon's mission to be Earth's Best Employer.
Additional Information
Preferred Qualifications
- 2+ years experience in contact center, customer service, human resources or equivalent experience.
- Basic US legislation Leave of Absence and Accommodations knowledge.
- Knowledge of US federal and state leave and disability laws.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Experience dealing with customers and exceptional use of empathy skills.
- Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Detail oriented with ability to analyse, problem solve, organize and manage multiple priorities.
About Amazon India
No description available.
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