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Case Mgr (CRT) [S]
Amazon India
This is a contractual role At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Essential Responsibilities: • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned
Financial Analyst, FOAA Fixed Assets
Amazon India
Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Financial Analyst to support our Fixed Assets team. This position will support management in all aspects of financial accounting, reporting systems, procedures, and policies which includes performing month end activities that include closing of sub ledgers, general ledger account reconciliations, reporting and balance sheet account analysis. Successful candidate will also ensure appropriate financial policies, procedures, and internal controls are in place, documented, and operating as intended. This position will also play an important role in promoting systems/process development within the department to ensure ongoing efficiency and control improvements. The successful candidate will have a strong desire to innovate processes and exceed expectations in a dynamic, fast-paced environment. Knowledge & Skills/ Business Acumen/ Education & Experience – 1) CA qualification is a requirement 2) Prior experience in Retail or Market Place or Financial Retail Services is recommended 3) Strong interpersonal skills — including written and oral communication skills. 4) Zeal towards operational excellence/process improvement & simplifications 5) Excellent knowledge of financial controls and procedures 6) Advanced level Excel and knowledge of SQL will be preferred 7) Experience of Oracle and Blackline Reconciliation tool. Flexible, adaptable, well organized 8) Knowledge of Six Sigma defect reduction techniques (Lean, etc.) preferred 9) Should have strong team skills and Self-motivated, enthusiastic and highly energetic.
AI Benchmarking Specialist, SFIX
Amazon India
The Seller AI team within International Seller Services organization is focused on helping sellers with the right set of Gen-AI/LLM powered tools and agentic solutions that can enable them to accelerate business growth on Amazon. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior seller experience to our sellers worldwide. The AI Benchmarking Associate supports the evaluation of AI systems by designing and executing benchmarking and audit activities to assess model quality, compliance, robustness, and fairness. The role combines elements of AI auditing, quality assurance, and traditional audit-style documentation and stakeholder communication. By joining us, you will play a pivotal role in shaping the future of selling on Amazon for sellers worldwide. Key job responsibilities Key job responsibilities As part of your role, you will have the opportunity to, • Assist in planning and executing benchmarking exercises for AI models, including defining test plans, metrics, and acceptance criteria across accuracy, robustness, bias, and reliability • Support content accuracy, relevancy, and privacy checks by reviewing datasets, model outputs, and data handling practices, escalating potential regulatory risks. • Validate data based on specific annotation guidelines, ensuring the accuracy and quality of the collected information • Prepare clear audit and benchmarking reports, including error ratings, root-cause analysis, and recommendations, and contribute to presentations for senior stakeholders Maintain organized audit documentation, evidence, and benchmarking datasets to support internal review • You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation • You will strive to enhance the productivity and effectiveness of the data generation by contributing to the development and continuous improvement of AI audit methodologies, checklists, and test frameworks as regulations and best practices evolve We are open to hiring candidates to work out of the following location: Bengaluru, Karnataka, IND
Customer Success Manager, US, RBS - Strategic Account Services
Amazon India
More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities • Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential. • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. • Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. • Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Regular shift timing for this role would be 4 PM to 1 AM IST. A day in the life • We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. • As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. • As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth.
Display Ads Account Specialist, Amazon Advertising
Amazon India
Amazon Advertising operates at the intersection of Advertising and e-Commerce and offers advertisers a rich array of innovative advertising solutions across Amazon.in. These solutions help businesses build brand awareness, increase product sales, and more. As an Account Specialist in this fast-growing business, you will support a portfolio of Consumer companies with their display advertising campaigns. You will assist in managing day-to-day client relationships, ensuring smooth campaign execution, and helping to optimize operational workflows. Working closely with senior team members, you will learn to navigate client needs while contributing to the efficiency of our account management processes. In this role, you will be responsible for executing campaign operations, coordinating with cross-functional teams including sales, program managers, analysts and designers, and identifying opportunities to streamline workflows. You will support revenue delivery by managing campaign logistics, monitoring performance metrics, and ensuring timely communication with clients and internal stakeholders. Through hands-on experience with Amazon's advertising platform and direct client interaction, you will develop foundational skills in digital advertising and account management. If you are excited to start your career in the fast-paced and rapidly evolving e-commerce marketing space, have strong organizational skills, and are eager to learn from the Electronics/FMCG/Durable/marketing/media world, please apply. This position is based at the Amazon India office in Bengaluru, with travel as required. Key job responsibilities • Execute day-to-day campaign operations including setup, monitoring, and troubleshooting to ensure smooth delivery and performance tracking. • Coordinate with internal teams (vendor managers, seller sales, support teams) to facilitate campaign launches, resolve operational issues, and maintain clear communication channels. • Monitor campaign pacing, performance metrics, and delivery against goals; escalate issues and opportunities to senior account managers as needed. • Support client communication by preparing performance updates, responding to routine inquiries, and scheduling meetings with guidance from senior team members. • Identify and document operational inefficiencies in account management workflows; propose and implement process improvements to increase team productivity. • Maintain accurate records in internal systems, prepare regular status reports, and contribute to business reviews with data compilation and analysis support. • Assist in building scalable account management processes by creating templates, documentation, and best practices that can be leveraged across the team. • Learn Amazon's advertising solutions and develop expertise in campaign optimization, working toward independent management of smaller accounts over time.
Ads account manager
Amazon India
Description With millions of customers visiting us every day to find, discover, and buy products, we’re obsessed with making the shopping experience the best it can be – and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it – on Amazon, on mobile devices, and across the web. We put the customer at the heart of everything we do. We are looking for a detail-oriented, analytical, and highly-motivated Ads sales expert to help scale our growing Advertising business. This person will be responsible for all aspects of Brand's advertising journey on Amazon Advertising including sales, on-boarding and launch of ad campaign by developing and leveraging strong relationships with agencies, tech partners, clients and internal teams. To do this, this person needs to be extremely hands on and have a deep understanding of Amazon's advertising products, sales, operational capabilities, as well as the ability to synthesize analysis into a concise and compelling presentation. Key job responsibilities Deliver inputs, Ad products adoption and Ads revenue goals. Build solid relationships with advertisers, advertising agencies, medium and small brands/ clients, displaying a dedication to delivering first-class service and online advertising solutions. Identify media agencies and onboard to Amazon Ads network, educate brands on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help Medium/small brands to increase efficiency, drive high renewal rate and meet clients’ KPIs. Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions. Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies.