Job Description

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CHENNAI JOB NO. 129300

Skill required: Query Management - Service Desk Non-Voice Support

Designation: Management Level - New Associate

Job Location: Chennai

Qualifications: Any Graduation

Years of Experience: 0-1 years

What are we looking for?

We are looking for individuals who have the following skillset:

• Customer Service Management
• Ability to perform under pressure
• Ability to work well in a team
• Commitment to quality
• Written and verbal communication
• Ability to meet deadlines

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.