JobVacancyResult
Want a Job
Post a Job
Home
Blog
Pricing
FAQ's
Contact Us
Want a Job
Post a Job
Non Voice Customer Service Executive
Trigent Software Pvt Ltd
Not Disclosed
0-5 Years
Full Time
IN
Apply Now
Save Job
Vacancy:
Not Disclosed
Posted:
11 months ago
Applicants:
4
Share via
Job Description
Apply:
Click Here
Join Whatsapp Group For Private & Govt Jobs:
Click Here
Graduate with International Chat/customer service (US) experience
Candidates are required to have excellent communication skills - written and oral. Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner
Ability to understand the conversation between the chat bot and customer and pick up from there and continue Customer conversation.
Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot
Willingness to work mainly US shifts in a 24/7 environment with shift rotations
Prior Chat Experience. Preferably has worked on dual concurrency.
Ability to multitask and work with multiple tools in order to provide the best resolution
Functional knowledge of using CRM solution and MS Excel
Domain knowledge of US Customer Service, preferably Telecom industry
Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills
Typing speed is crucial (Speed 40 words per minute – 95% accuracy)
Sales/Retention/Tech experience would be an add on
* Good written and verbal communication skills.
* Two way cab facility is provided.
* Flexible with shifts including Night Shifts.
* Looking for Immediate Joiners, should be flexible to work from the office based on business requirements.
* Candidates should be available in Mumbai Location.
Location: Mumbai
Rotational shift
Work from office
You can send your CV at asreen_p@trigent.com/8105119689
")
JOBS BY CATEGORY
Location
Bangalore
Chandigarh
Chennai
Coimbatore
Delhi
Kolkata
Lucknow
Mumbai
Pune
Hyderabad
IT Jobs
Android Developer
Biotechnology
Digital Marketing
Graphic Designer
Networking
Web Developer
Non IT Jobs
BPO Jobs
Call Center Jobs
Content Writing Jobs
Electrical Engineering Jobs
Event Management Jobs
HR Jobs
Hotel Management Jobs
Roles
Accountant Jobs
Air Hostess Jobs
Business Analyst Jobs
Computer Operator Jobs
Data Analyst Jobs
Data Entry Operator Jobs
Networking Jobs
Other Jobs
10th Pass Jobs
12th Pass Jobs
Contract Jobs
Freelance Jobs
Fresher Jobs
Jobs for Women
Part Time Jobs
Walk-ins Jobs
Work from Home Jobs
JOBS BY CATEGORY
Location
Delhi
Mumbai
Bengaluru
Kolkata
Chennai
More Jobs
IT Jobs
Web Developer
Marketing
Designer
SEO
Coder
More Jobs
Non IT Jobs
Accountant
Call center
Hotel
Sales
Content writing
More Jobs
Roles
Air hostess
Data Analyst
Business Analyst
Networking
Accountant
More Jobs
Other Jobs
Walkins
Fresher
Freelance
Part time
Contract
More Jobs