Job Description

Roles and Responsibilities :

• Proactively attend all the queries ,complaints and requests across the social media platforms
• Raise issues to concern teams and follow up on resolutions
• Keep the customers and stakeholders informed
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words , proactively

understand their needs and respond promptly

• Accurately document all customer issues via email and customer support tools , adhere to the

process and follow up timely

• Highlight the noise in the social space to the key stakeholders within the organization and

ensure speedy resolutions

Desired Candidate Profile:

• Good command over English language , ability to effectively communicate information in written

format

• Working knowledge of platforms of Facebook , Google play store and Twitter
• Customer service experience of at least a year
• Should be witty , smart and sense of humor
• Willingness of work in shifts (24/7 working environment)

Role Fresher

Industry Type Internet, Ecommerce

Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type Full Time, Permanent

Role Category Other

Skills Required: BPO, customer Service,OPERATIONS,KPO,Ecommerce Jobs,ITES,LPO