Job
Description
Greetings from Hinduja Global Solution
Hiring for MNC Bank For Payment Process
Location: Madhapur - Hyderabad
Should have good communication skill. Min 1 year exp.
UK Shift timing
*6 months Contract
Third Party Payroll by Hinduaj Global Solutions
Work from Office.
Job Description:
- Acquire and update knowledge on procedures and products
- Ensure that each call / work is completed in accordance with established procedures and standards.
- Produce MI as required
- Identify and escalate potential complaints
- Support achievement of team objectives
- Exhibit ownership of the business
- Receive/make calls from/to customers (internal/ external)
- Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
- Act effectively on all customer feedback
- Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
- Respond to mails/queries related to process timely with a cc to the Line Manager
- Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
- Delight internal and external customers
Role Context (The environment and operating conditions of the role including the extent of guidance and authority) • Good communication skills Written & Verbal
- Attention to detail
- Proven track record of strong focus towards high levels of Quality and Customer Service
- Ability to multi-task, depending on the criticality of the tasks.
- Self-motivated and should be able to work under minimal supervision.
- Good team player
- Flexibility to work in different shifts including weekends
- Strong Relationship building skills
- Quick Learner
For more details you can connect to
Hiral Shah
sourcing@hgsbs.com
Deepa Rakhe
7987121604
psrecruitment@hgsbs.com