Job
Description
The Role
- Supporting Enterprise customers on phone and remotely
- Scoping and documenting customer scenarios, potential causes and troubleshooting steps
- Effectively communicating with customers and stakeholders via, phone, email or any other available means
- Assess self-knowledge and collaborate or escalate as needed
- Pro-actively work towards self-development and sharing knowledge
- Ensuring compliance with schedules; processes and MS policies and values
Qualifications:
- Minimum - 3 years of experience working in Windows 2008 R2 / Windows 2012 / Windows 2012 R2 and above.
- Good communication skills in spoken and written English.
- Prior customer support experience
- MCSE Certifications would be a plus point
Technical Skills and experience
DEP
Strong Experience in any of the following technologies:
- Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.
- OS installation setup phases.
- Windows patching / Windows servicing - "windows update" - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.
- Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.
- Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.
- MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.Roles and Responsibilities
Interested can share your resume to PUJA - puja@twsol.com
Contact - 91132 62106