Job Description

Brief Description about the role
Responsible to ensure that quality targets are achieved and exceeded by our telesales work teams and to ensure day to day quality assurance, quality systems, and compliance processes are improved.

Skillsets

• Required knowledge of computer and expert in Microsoft Office (Excel, Word, and PowerPoint)
• Ability to be an excellent leader so train others in telesales or telemarketing functions.
• Energy domain, billing, financial or other numeric analysis experience desirable
• Good written and verbal communication skills.
• Good coaching and feedback when required
• Good interpersonal skills

Key Deliverables

• Should be able to interact with the middle and senior management team.
• Coordination with internal stakeholders for smooth delivery of Call Quality Performance.
• Should have a thorough knowledge of people management, team handling responsibilities and handling situations in particular scenarios
• Strong ability to barge calls, call monitoring, process monitoring
• Able to co-related the member feedback across the survey questions
• Should accomplish a robust review process
• Performance review of the QA team.

Skills Required: Communication Skills,Calling,Outbound Sales,Team Management,Telesales,Telemarketing,Quality Auditor,Quality Systems,Quality Assurance,Call Monitoring

Other Requirements :

Functional 

• Logical & Analytical Thinking Problem-solving Proven experience in Quality Management & Improvement
• Working knowledge of Six Sigma Methodologies & ISO 9001-2015
• Customer & Service-Oriented Numeracy and Understanding of statistics Equipped to handle change management
• Leadership & Professionalism Planning and organization skills Outstanding Negotiation skills Effective Communication and interpersonal skill Research & Data Oriented Adaptable and InfluentialSelf & People Management Knowledge in the usage of data analysis tools Visualization and Prioritization Of Business Scenarios
• ICT Skills Read Situation Know When to Step in or Step Aside Statistical Analysis
• Quality Control Analysis Ability to understand, interpret, and communicate with data
• Expert in the usage of Data Analysis tools
• Ability to handle multiple priorities Tactical & Strategic Project Management Skills

Behavioral 

• Ethical and Social Perceptiveness Stress Tolerance
• Ambitious and Goal-oriented
• Persuasion & Persistence
• Resilience, Autonomy & Proactivity Cognitive
• Decision Making with Sound Judgment
• Collaborative & Diplomacy
• Visionary and Inspiring Empathetic & Self Aware (EQ)
• Service-Oriented Public Speaker, Motivator, Coach & Mentor
• Attention to Detail
• Active Listener & Patience

WORKING DAYS : MONDAY TO SATURDAY