Retail Sales Executive
Lenskart Solutions Private Limited
Job Description
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Additional Information
Preferred candidate profile -
Minimum qualification: 12th pass; Graduates preferred
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority
About Lenskart Solutions Private Limited
Founded in 2010, by an ex-Microsoft techie with no money but truckloads of relentless passion to make a difference in this world. As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500+ omnichannel stores across 175+ cities in India, Singapore, Dubai and Saudi we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!
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