Job Description

Roles and Responsibilities

• Excellent communication skills CEFR :: B1, C1, C2.
• Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS.
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts is mandatory.

Desired Candidate Profile

• Qualification : Service Desk - Full time Graduates
• Shifts : 24*7
• Experience : 1+ Years

Skills Required: IT Service Desk, Technical Helpdesk, Technical Support