Job
Description
Required Female candidates only
Immediate joining or 15 days notice period can consider
- Batch training for the new employees in the contact center
- Conduct refresher sessions for the sales & service calling team
- Calls audit & do the analysis to check the quality of the contact center
- Weekly monthly dashboard published for various campaigns to gaze the performance
- Coordinating with all the business units for Learning management system
- Develop content for the training as per the latest trend of the market
- Feedback sessions on audits for the contact center agents for the performance improvement
- Be a part of calibration sessions to reduce the variance
- Sharing process gaps for the process improvement and standardization
- Attend meetings with the various BUs on the assigned tasks
- Assist in employee engagement activities
Required Candidate profile:-
- Good Communication skill
- Proficiency in defect analysis and excel skills
- Minimum Graduate
Address- Alankit Limited|Alankit House|4E/2 Jhandewalan Extension|New Delhi - 110055, INDIA
share your updated Resume at pratikshar@alankit.com or Call 9582200618