Job Description

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Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification

• Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
• Supporting Agile ceremonies: sprint planning, daily stand-up, demonstrations and retrospectives
• Actively supporting the business strategy, plans and values, contributing to the achievement of a high-performance team culture
• Conduct Requirements gathering workshop with stakeholders and capturing business requirements

Your skills and experience

• Basic ServiceNow product knowledge
• Proven experience of taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories
• Experience working in Agile environment using SCRUM methodology.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

Skills Required: Agile, Scrum, Customer Service