Job
Description
JOB MISSION
- To support the overall business strategy and help the business grow through executing various processes and SOPs developed by the organisation.
- Leading the store operations & the team of Licians to create & maintain the Customer Experience for our customers and Licians.
- The main area(s) of work involves reaching sales targets & increasing profits, dealing with customer service issues, staff management, safety & security issues.
- Maintain & deliver high quality standards set by the organisation.
- Motivate staff to provide excellent customer service.
- Train and uplift staff for the next level.
KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
- Customer Assist & Connect
- Ensure high service standards are maintained and delivered.
- Gathering feedback from the customers and fellow Licians and bridge the gap to secure customer return visits.
- Process & Cook
- To oversee the food area and to check in compliance with the food regulations.
- Ensure proper inventory / kitchen tools in place for smooth operations to deliver world class product.
- Should have a basic understanding of different cuts and personalisation as per customer choice or should have willingness to learn these.
- Ensure all the staff working with him/her to be trained as per Licious standard assessment and certifications.
- Supervise the technicians & schedule work activities, offer on floor training, and set objectives & strategies.
- Billing & Handover
- Should have a complete knowledge of POS, reports understanding and MIS / willingness to learn.
- Crisp in money management and handover.
- Ensure all petty cash / petty cash vouchers are tallied and approved of.
RELATIONSHIPS
Internal:
- Reports to the Area Manager - EBO
- Co-ordination with the L&D, NPD and Quality team.
- Inter-Department relations with IT, Marketing, HR etc for any updates.
External:
- Managing external stake holder relationship including, but not limited to,
- Government officials in the area.
- Vendor for the particular area.
REQUIRED EXPERIENCE & SKILLS
Knowledge, Skills, and Abilities:
- Lead by example.
- Extensive information in the product and customer service.
- Sound understanding of optimisation of store operational process.
- Working of an ERP software.
- Exceptional communicating skills.