Job Description

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Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.

Grow and nurture customer relationships on every interaction that results in measurable Customer value.

Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

Document necessary account information and offer custom solutions that benefit the customer.

Balance customer interests with the interests of American Express.

Qualifications

Graduate or Post-Graduate from a recognized University can apply.

Prior work experience in collections

Proven analytical and problem-solving skills with a strong attention to detail.

Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.

Ability to evaluate card members financial and account data to make sound business decision.

Analytical mind attention to detail.

Strong interpersonal, communication and listening skills. Excellent negotiation skills.

Demonstrated consultative experience, ability to influence, resourceful.

Skills Required: Flex, Windows, Quality Compliance