Job
Description
Tech Mahindra @Noida is looking for Service Desk Technician
We are seeking a Service Desk Technician to join our Customer Success team. This position will provide first level support to customers, while maintaining excellent communication, technical support and main level ticket tracking in an efficient and effective manner.
Interested candidates share your resume to:
SR00742846@TechMahindra.com
Minimum 1yr experience in technical profile
Roles and Responsibilities:
- Chat Support
- Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- First line help desk; resolve basic level 1 and some level 2 issues in a Mac OS and Windows environments
- Troubleshoot hardware & accurately determine fixes
- Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
- Perform post-resolution follow-ups to help requests
- Research issues and resolves technical problems
- Implement and maintain operational documentation and procedures
- Issue the daily operations status report and project status reports as required
- Complete technical and special projects as assigned
Desired Candidate Profile
- Good written and verbal communication skills
- Good ability to multitask
- Good ability to adapt and learn new platforms and skills on the fly.
- Good sense of urgency
- Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- College degree from an accredited four-year institution or relevant technical experience
- Previous customer support, sales or technology experience
The ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
Regards,
Sakshi Rawat
HR Team
Tech Mahindra