Technical Voice Support | Walk IN @Noida | Hiring Freshers (Mon-Fri)
TELUS International
Job Description
Role & Responsibilities:-
Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.
Additional Information
Preferred Candidate Profile
Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.
Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
Educational Qualification :Any Graduate, Post Graduate can apply
Freshers with Graduation can apply for voice role
Freshers graduating in 2025 are eligible to apply
Excellent communication in English.
Comfortable working with 24*7 Environment
Job Location - Sector 135 Noida (Work from Office)
About TELUS International
Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we've come in our journey and acknowledges our innovative and transformative solutions offering.