Job
Description
Responsible for the equipments operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Managing Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Maintains quality standards to achieve optimal levels of operation and KPI targets. Provides last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission. Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Having good knowledge in Transmission Technology in SDH, DWDM ,Ethernet and MPLS-TP. At least sufficient knowledge in on O&M like (ECI,Tejas and ALU)