Job
Description
Designation : Junior Consultant / Consultant - Customer Happiness
Company Name : Godigit General Insurance Pvt.Ltd
Process : Inbound Customer Care.
Exp : 0 to 5 yrs
Working Hours : 9.5 hrs ( including 1 hr break )
Working Days : 6 days working in rotational shifts & 1 rotational week off.
Office Location : Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru, Karnataka 560095
Contact Person email address: sapan kumar - sapan.kumar@godigit.com
Below is the job description of the role:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Looking for candidates who have -
Qualified 12th/PUC.
Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)
Preferable experience in Voice Process and Customer Service.
Willing to work in rotational shift and it will be work from office.
Kindly note, it is 6 days working and NO cab facility.
Please note to carry below documents:
Adhar Card
Pan card
Bank Account proof - Passbook / Cancel Cheque
Educational Documents
Previous Company documents (if experienced) - Offer letter , last 3 month payslips, relieving letter.