Job
Description
Greeting from Infosys BPM Ltd.,
We are hiring for Service desk and Customer Service skill and please walk-in for interview on 29th & 30th June 2022 at Pune
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/joblist?companyhiringtype=BPM&countrycode=IN
Referral ID : PROGEN-HRODirect-121907
Interview details
Interview Date: 29th & 30th June 2022 (Wednesday & Thurs Day)
Interview Time: 10 AM till 12.30 PM
Interview Venues:
Pune Hinjewadi Venue::
Plot No. 1, Pune, Phase 1, Building-1 CR1 & CR-2 Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor, Hinjawadi, Pune,
Maharashtra 411057
Things to remember while entering the campus
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Title :: Service desk and Customer Service
Job Location: Bangalore & Pune
Qualification:
- CS Roles:: Any graduate with 15years of formal education
- SD Roles:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Shift and Venue Details:
- Shifts : 24*7
- Experience : 0 to 4 years of Experience
Job Role::
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- knowledge in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Knowledge of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.